How long will my order take to arrive?New
Zealand orders approx 1-3 working days. International orders approx
3-14 working days, although some countries may take up to 21 days.
Please Note, we are closed on Monday's, so orders submitted over the
weekend will be dispatched on Tuesday am.
Will my order be packaged discreetly?We
offer stealth delivery. We dispatch all orders in standard postal bags
which only list our P O box as a return address. For international
orders we use a low key company name. Products are always listed as
regular goods, such as incense or health supplements on international
shipping documents.
Will my personal details be kept safe and confidential?Yes.
We value our customers and pride ourselves on offering a discreet
service.We delete all credit card details as soon as we have processed
your order, unless you have specifically asked us to keep them on file.
We may keep some basic customer information on file however this
information will never be shared with third parties. For more
information, please see our
Privacy Policy.Are your products legal in my country?It
is impossible for us to check the law in all countries for all of our
products. It is your responsibility to check your local laws regarding
the import of products sold by MindFuel. If in doubt, always consult
your lawyer before placing an order. Do not order products that may be
illegal in your country. By ordering you accept all responsibilities
regarding the shipment and the legality of your order.
What if I am not happy with my order?If
for any reason you are not happy with your order you can return it to
us within 30 days for a refund. Please contact us first before sending
products back to us. We do not refund shipping costs unless there was a
mistake on our behalf. Returned goods must be unused and in original
packaging.
Are you interested in stocking my product?We
are constantly searching the world for new and smarter products. If you
have a product you think would appeal to our customer's, please contact
our
Purchasing Department.Do you sell illegal drugs?No. All items sold by MindFuel are 100% legal in New Zealand.
